We work hard to ensure that our products are durable and dependable, but sometimes they may need to be repaired. Our goal is to repair your product quickly and correctly the first time, and our technicians make every effort to ensure your product is repaired properly.
In order to reduce repair time and costs, please provide as much detailed information as possible regarding the reason for your return. When creating an RMA (Return Material Authorization) additional information, including pictures or video associated with the failure, can be emailed to ATDProductService@ravenind.com. Please reference the RMA number of the repair in the subject line of any correspondence.
If the technician cannot find or duplicate a failure with the item, your product will be cleaned, updated (software and hardware when applicable) and returned. Many times another component in your system will be at fault.
There are a number of products that we are no longer able to repair, primarily due to the age of the product. Please reference this list, before requesting a Return Material Authorization. An RMA will not be issued for products on the Non-Repairable and Limited Repair Products list.
To ensure the best experience when sending a product in for service or repair, be sure to use the following steps.
A Raven-provided RMA must accompany all returned product, including returns sent to authorized repair centers in North America.
Raven Industries will charge a $25 USD/$30 CAD Administrative Fee for items returned without an RMA number created and referenced with the return. Documentation containing the RMA number must be included with the return. In addition to the documentation, the RMA number written on the outside of the package is also requested.
There are a number of products that we are no longer able to repair, primarily due to the age of the product. Please download and reference the following list before requesting a Return Material Authorization. You can also download the following Search Tool document for a quick reference.
Please note this list is updated frequently and should be referenced before any RMA request.
All Raven products are grouped into the following repair categories. Repair categories apply to Raven Repair Centers and Raven Authorized Repair Center partners.
Full repair services are offered. In some instances, due to the overall cost of the repair, items may be deemed uneconomical to repair.
Due to lack of available repair parts or other circumstances, only limited repairs are offered. Raven and Authorized Repair Centers will not guarantee units returned can be repaired, depending on failure mode and availability of replacement parts. If the item cannot be repaired, the customer has the option of either having the item returned at the customer’s expense, or having the item scrapped by Raven. Estimate fee or Diagnostic fee will be charged, depending on customer request, if repairs cannot be completed.
No repair services are offered. Items should not be returned for repair. Items on the Non-Repairable list which are returned for repair will be charged a $25 USD/$30 CAD Administrative Fee.
To assure the highest level of safety for our Raven team members and considering the current COVID-19 conditions, renewed focus on our policy regarding cleaning and decontamination of products returned for repair will be enforced. All products returned must be properly cleaned and free of contamination when received at Raven. This includes but is not limited to dirt and debris on the outside of cables, nodes, flowmeters, injection pumps or any product returned for repair. At our discretion, products returned dirty and/or with chemical contamination or returned without a completed Return Material Authorization - Certificate of Decontamination form may be assessed an additional fee, not to exceed $150 USD/$180 CAD, or returned with no action taken.
A completed Return Material Authorization - Certificate of Decontamination form MUST be included with all products being returned for repair, regardless of location of Repair Center. Use the appropriate form for U.S. or International returns.
Reference Proper Cleaning and Decontamination document for full information on methods for ensuring product is chemical-free.
Raven and Authorized Repair Centers are not responsible for loss of data on any item returned for repair. As part of the overall repair process, a “clean installation” of software is performed. Typically job files, calibration settings, machine profiles and other types of information are erased during this process. As a general practice and especially before returning product for repair:
All Warranty Claim requests must be submitted to Raven within 30 days of failure. Items for Warranty Consideration shall meet the requirements in either the standard Limited Warranty or the Extended Warranty, if the returned product has been properly registered. The warranty policies are summarized below.
Warranty may be voided if the component is determined to be installed in a system that is not designed, manufactured or approved by Raven Industries. The “System” includes cables, sensors, or other devices connected either directly or indirectly to the potentially warranted item.
Raven Applied Technology products are covered by this warranty for 12 months from the date of retail sale. In no case will the Limited Warranty period exceed 36 months from the date the product was issued by Raven Industries Applied Technology Division. This warranty coverage applies only to the original owner and is non-transferable.
A copy of the original “Proof of Purchase” must be included.
Raven Applied Technology products that have been registered online are covered for an additional 12 months beyond the Limited Warranty for a total coverage period of 24 months from the date of retail sale. In no case will the Extended Warranty period exceed 36 months from the date the product was issued by Raven Industries Applied Technology Division. This Extended Warranty coverage applies only to the original owner and is non-transferable.
Raven warranties repairs for 12 months from the previous date of the last repair return.
Labor will not be charged for items returned within 12 months from the previous date of last repair return.
No charge for any failing part which was replaced within 12 months from the previous date of last repair return. Customer will be charged for any part needing replacement, which was not replaced within the previous 12 months.
Raven Industries will not assume any expense or liability for repairs outside our facility without written consent. Raven Industries is not responsible for damage to any associated equipment or products and will not be liable for loss of profit, labor, or other damages. The obligation of this warranty is in lieu of all other warranties, expressed or implied, and no person or organization is authorized to assume any liability for Raven Industries.
Minimum fees (not including shipping)
Repair Courtesy Notification
Not Cost Effect to Repair
Product Not Repairable
COD (Collect On Delivery)
Effective August 1, 2015 we no longer accept checks, money orders, or any payment method other than a major credit card.
Raven partners with industry-leading global repair facilities to help ensure a quick turn on your Raven product. Repair center technicians are factory-trained and use Raven OEM replacement parts. Please contact authorized repair centers directly before returning products to their location for repairs to ensure the Repair Center can repair the item being returned. Any item which is sent to an Authorized Repair Center partner in which they cannot repair, will be forwarded to Raven at customer expense. Contact the Authorized Repair Center with any questions related to returns or repairs sent direct to them, do not contact Raven.
Important: Invoicing and billing for repairs done at Raven Authorized Repair Centers will be done directly by the location of the work performed. Do not submit payment to Raven for work done at these locations. Payments must be made directly to the location of the work performed.
Charges for non-warranty repairs sent through Ag Express will be invoiced directly from Ag Express, not Raven.
Only perform non-warranty repairs on the following products: Limited Repairs on Viper Pro, Envizio Pro, and Cruizer displays. Also perform repairs on SCS Consoles, Lightbars, Valves, and Flowmeters.
Charges for non-warranty repairs sent through Ag Enterprise Supply will be invoiced directly from Ag Enterprise Supply, not Raven.
Only perform non-warranty repairs on the following products: SCS Consoles, Valves, and Flowmeters. Limited injection repair capabilities.