We’ve revamped our website to provide more in-depth product information, easy-to-navigate site functionality, and downloadable product documentation.
Register for a Dealer Account and stay up to date on orders, returns, product registrations, and so much more! We’ve moved all Back Office items to your new account.
Download the Getting Started information sheet to learn how to register, search the store, find documentation, and your account information.
Go to Documentation & Software, search your product, and download resources. We provide over 1,300 product manuals and technical documents for free to download. Learn how to keep your Raven product up to date with the latest features and services with software updates.
ISO CAN Communication Issue
Raven has determined the ISO CAN communication (VT, Product Control, Section Control, Steering) utilized on the CR7 and Viper 4 platforms has a defect which will interrupt operation of the systems. The defect is time dependent and will impact performance this year on April 26, June 14, August 3, September 22, and November 10, 2018. Operators may experience an interruption of any ISO CAN operation and the impacted system will need to be restarted, potentially multiple times throughout the day depending upon the duration of use.
To completely avoid this issue, Raven recommends that any systems utilizing ISO CAN communication receive updates prior to operating on April 26th by utilizing software at or higher than:
Each device impacted supports Over The Air (OTA) software updates via Slingshot and updates are available now on the Raven Portal.