We work hard to ensure that our products are durable and dependable, but sometimes they may need to be repaired. Our goal is to repair your product quickly and correctly the first time, and our technicians make every effort to ensure your product is repaired properly.
In order to reduce repair time and costs, please provide as much detailed information as possible regarding the reason for your return. When creating an RMA (Return Material Authorization) additional information, including pictures or video associated with the failure, can be emailed to ATDProductService@ravenind.com. Please reference the RMA number of the repair in the subject line of any correspondence.
If the technician cannot find or duplicate a failure with the item, your product will be cleaned, updated (software and hardware when applicable) and returned. Many times another component in your system will be at fault. Please let us know if you do not want software updated on items sent for repair.
There are a number of products that we are no longer able to repair, primarily due to the age of the product. Please reference this list, before requesting a Return Material Authorization. An RMA will not be issued for products on the Non-Repairable and Limited Repair Products list.
To ensure the best experience when sending a product in for service or repair, be sure to use the following steps.
Every effort will be made to retain files, calibration settings, and other types of information during the repair process. There are certain instances when retaining this information is not possible, due to the type of repair performed. Before returning product for repair:
Limited Warranty – A copy of the original “Proof of Purchase” must be included.
Raven Industries will not assume any expense or liability for repairs outside our facility without written consent. Raven Industries is not responsible for damage to any associated equipment or products and will not be liable for loss of profit, labor, or other damages. The obligation of this warranty is in lieu of all other warranties, expressed or implied, and no person or organization is authorized to assume any liability for Raven Industries.
Minimum fees (not including shipping)
Repair Courtesy Notification
Not Cost Effect to Repair
Product Not Repairable
COD (Collect On Delivery)
Effective August 1, 2015 we no longer accept checks, money orders, or any payment method other than a major credit card.
Raven partners with industry-leading global repair facilities to help ensure a quick turn on your Raven product. Repair center technicians are factory-trained and use Raven OEM replacement parts. Please contact authorized repair centers directly for questions related to returns or repairs done at their facility.
Important: Invoicing and billing for repairs done at Raven Authorized Repair Centers will be done directly by the location of the work performed. Do not submit payment to Raven for work done at these locations. Payments must be made directly to the location of the work performed.
Charges for non-warranty repairs sent through Ag Express will be invoiced directly from Ag Express, not Raven.
Only perform non-warranty repairs on the following products: Field Computers, SCS Consoles, Lightbars, Valves, and Flowmeters
Charges for non-warranty repairs sent through Ag Enterprise Supply will be invoiced directly from Ag Enterprise Supply, not Raven.
Only perform non-warranty repairs on the following products: SCS Consoles, Valves, and Flowmeters. Limited injection repair capabilities.
NOTE: The following return processes apply only to AgEagle products and not Raven products.
Repair Returns - Warranty and Non-Warranty
Credit/Return to Stock Returns